Track every bag.
From terminal to cabin.
Smart luggage tracking for cruise ships. Real-time visibility from terminal to cabin — GDPR compliant, enterprise ready.
Why TAGTRAZE Exists
TAGTRAZE is designed to address one of the most challenging yet important parts of the cruising experience. When a passenger embarks at the terminal they carry everything they need to ensure a wonderful stay onboard.
It has been observed that when luggage does not arrive on time, or is misplaced, it has an immediate impact on the entire holiday experience. The vision of a holiday that creates unforgettable memories can quickly turn into a nervous and unsettling experience.
TAGTRAZE aims to be the bridge that closes this gap — connecting passengers with their belongings at every step of the journey.
Designed by experts with several years of experience, knowledge and understanding of cruise and hospitality operations.
From tag to cabin in four steps
A seamless workflow across every crew role — terminal, security, deck, and passenger.
Passenger prints tag at home
Each booking generates a unique QR tag containing only a UUID — no PII on the physical label. Passengers print and attach it before embarkation day.
Terminal crew scans at check-in
As bags arrive at the terminal, crew scan each tag on their Android device. The bag enters the system instantly with a timestamp and crew ID.
Security and deck crew scan at each checkpoint
Every movement is recorded. Wrong-deck alerts fire in real time. Missing bags trigger automated notifications before the ship departs.
Passenger confirms delivery
Once the bag is delivered to the cabin, the passenger receives an SMS link to confirm receipt. Voyage complete — full audit trail preserved.
Three things you can always prove
Every bag entered the system
100% scan coverage from the moment passengers check in at the terminal. Full manifest reconciliation before departure.
Every bag cleared security
Automated alerts if any bag misses a security checkpoint. Supervisors receive real-time notifications with bag and crew details.
Every bag reached the correct deck
Wrong-deck detection with instant crew notifications. Bags are reconciled against cabin assignments before final delivery.
Everything a cruise line needs
Designed for embarkation day operations at scale — 6,000 bags, 20 devices, one sailing.
Real-time tracking
Live bag status across all checkpoints updated the moment a scan occurs.
Wrong deck alerts
Instant crew notifications when a bag is scanned onto the wrong deck.
Missing bag detection
Automated alerts for bags that miss expected checkpoints before departure.
Crew scan compliance
Track exactly which crew members scanned, when, and at which location.
Voyage analytics
Post-voyage reports covering scan rates, handling times, and incident counts.
Passenger confirmation
SMS delivery confirmation so passengers know their bags have arrived.
GDPR compliant
EU data hosting, Article 28 DPA, RLS isolation, and full passenger data controls.
Offline capable
Android scanners queue scans locally and sync automatically when back online.
Simple, transparent pricing
All plans include a 30-day trial. No setup fees.
Starter
For small operators
Contact us for pricing
- Magic link bag tags
- Manual manifest upload
- Basic operations dashboard
- Up to 2 ships
- Email support
Professional
For growing fleets
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- Everything in Starter
- REST API access
- Webhooks & integrations
- Advanced analytics
- Up to 10 ships
- Priority support
Enterprise
For major cruise lines
Contact us for pricing
- Everything in Professional
- White label platform
- Custom domain
- Dedicated account manager
- Unlimited ships
- SLA guarantee
All plans include GDPR Article 28 DPA, EU data hosting, and full audit logging.
Built secure from the ground up
Passenger data is handled with the same rigour as financial records. Security is an invariant, not an afterthought.
AES-256 encryption
All passenger PII encrypted at rest using pgcrypto. Keys managed per organisation.
GDPR compliant
Article 28 DPA included. Cruise line is Data Controller; TAGTRAZE is Data Processor.
RLS database security
Row-level security on every table. No query ever returns data across cruise line boundaries.
Full audit trail
Insert-only audit_logs table captures every action. Tamper-evident and exportable.
EU data hosting
All data stored in EU data centres. No transatlantic transfers of passenger PII.
IMO guidelines compliant
Designed with maritime operational requirements and port authority standards in mind.
See TAGTRAZE in action
We'll walk you through a live demonstration tailored to your fleet size and current embarkation process. No commitment required.